Instant
Live concierge chat
Tap the Help bubble in the app for real-time responses. Average wait: under two minutes for logged-in members.
Need assistance?
Contact Us
Support
Reach us your way
Pick the channel that suits you best; every request is tracked with a case ID for clarity.
Detailed
Email desk
[email protected] for bookings, [email protected] for invoices. Expect updates within 12 business hours.
Submit a ticket
During your stay
Message us in-app for towel refreshes, smart lock resets, or concierge perks.
Account & rewards
Email [email protected] to merge profiles, restore nights, or flag suspicious activity.
Accessibility requests
Let us know about mobility needs, sensory preferences, or assistive tech requirements—we personalize every itinerary.
More ways to connect
Partnerships
[email protected] · Partner portal onboarding within 3 days.
Press desk
[email protected] · Media kit + interview availability.
24/7 emergency line
Guests only · Dial via in-app SOS for immediate callback.